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Order Information- What payment methods can I use?
- You can find a list of the payment methods we accept in the shopping cart during the purchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
More questions?Back to Main Help Page - Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart. More questions?Back to Main Help Page - When will my credit card be charged?
- For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.
For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped. If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped. Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution. More questions?Back to Main Help Page - Do I have to pay sales tax?
- TAX_INFO_FAQ A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order. Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760. More questions?Back to Main Help Page
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Please note: all listed prices exclude any transaction fees charged by your credit card provider.
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