Renew Digital River subscriptions directly with Adobe

Get answers to common questions related to the transition process of renewing Digital River, an Adobe reseller, subscriptions directly with Adobe.

Starting in February 2025, Digital River customers can renew directly with Adobe to maintain their apps and services.

What is Digital River?

Digital River is an authorized reseller of Adobe products that provides global e-commerce and payment services. They have managed some of Adobe’s international business transactions. Learn more about Digital River.

Why isn’t my Creative Cloud or Document Cloud subscription renewing? 

As of February 11, 2025, customers who purchased their subscriptions through Digital River internationally will no longer be able to renew their subscription with Digital River and must transition to Adobe.

Can I purchase the same plan on Adobe.com before or after my renewal date?

Yes, you can purchase a new plan on Adobe.com by visiting our plans page at any time. Depending on your subscription type, it may not be the same pricing. If you have issues finding the best plan for your needs, please contact customer support

Is Adobe software available in my country?

Adobe sells software worldwide, with the exception of Cuba, Iran, North Korea, Syria, Crimea, Russia, and Belarus. 

Which countries may have subscriptions with Digital River?

Adobe transitioned all new plan purchases to Adobe.com starting in 2017. The table below provides a complete list of countries that may have been supported by Digital River. 

Geographic region Digital River supports sales and account help for these countries Adobe supports purchases made after... 
Asia Pacific (APAC) Indonesia, Malaysia, Philippines, Singapore, Taiwan region, Thailand June 11, 2019
Hong Kong SAR of China January 8, 2018
Korea February 12, 2019
India June 19, 2019
Latin America  Argentina, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Peru, Venezuela February 19, 2019
Brazil June 5, 2018
CIS Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan April 23, 2020
Middle East and North Africa (MENA) Algeria, Bahrain, Egypt, Jordan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Morocco, Oman, Qatar, Tunisia, United Arab Emirates, Yemen April 23, 2020
Israel, Turkey January 16, 2020

Will my cloud documents, files, and assets be lost?

If you purchase a new plan on Adobe.com with the same Adobe ID, you'll not lose any cloud documents, files, or assets. However, if you don't plan to purchase a new subscription, it's important to download all of your cloud documents, files, and assets ahead of the renewal date to avoid any loss. 

Your Creative Cloud files are stored on your desktop and the Creative Cloud servers. If you cancel or downgrade your paid membership, you still retain access to all the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

If you don't plan to renew your subscription, your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB. 

If you're over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

Why can’t I access Adobe Store in my Adobe account?

The Adobe Store link is no longer available through Digital River, which is why you may encounter a 404 error page. For any issues related to billing or plans, contact Adobe customer support for assistance.

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